FAQs

Currently we accept payment via a PayPal account.  If you do not have an account with Paypal, please call and speak to one of the team and we will help process your payment  (Mon-Fri 9.00 – 6.00)

Our Delivery Company will leave a “while you were out” card so you can call them to re arrange a time that suits. But we strongly recommend (so as to avoid disappointment) that you use an address where there will be someone to receive and sign for the delivery – like a work address.

In the unfortunate circumstances of an item or items being out of stock we will contact you with details of when the item/s are due to be available again.

We occasionally run promotional deals and events, but if you happen to miss out on one of these, please contact us as we may be able to offer you some discount.

If you have a change of heart you can return your item/s for a full refund (this does not include postage charges). Items must be returned within 14 days of purchase and in the same condition that they were received.

Please include your name, contact information and order number. Refunds will only be given to the original purchaser.

Any item/s received damaged or in an unsatisfactory condition must be reported to us within 48 hours of delivery for refunds or replacements to be issued. In most circumstances  will request photographic evidence and/or the return of the item. In these cases we will also refund all postage charges incurred by you.

With all returns we cannot be held responsible for items lost in transit and recommend that you use a trackable service.

All refunds will be issued by us as a matter of urgency but in unusual circumstances they may take up to 30 days.

UK Delivery Costs

Orders up to a weight limit of 2kgs with a dimension of 90cms will be sent by Royal Mail at our standard delivery rate of £3.95 to all destinations in the UK.

Greater than 2kgs and 90cms in dimension will be sent via our preferred Courier according to the weight and size of the order.

Standard UK Delivery £3.95 2-4 working days.
Premium UK Delivery £4.95 2-3 working days.
Express Delivery £5.95 next working day if ordered before 2pm on a working day
(excludes Weekends and Bank Holidays).
Saturday Delivery £12.95 next day if ordered before 2pm on Fri.

Please note: Furniture Deliveries may be subject to higher delivery charges.

We aim to get your item to you as soon as possible as we know ourselves that once you’ve found something you want it as quick as possible.

For delivery addresses in the UK, Scottish Highlands, Channel Islands, Isle of Man – we can deliver products up to a weight threshold of 25 kgs

If your order weight exceeds these levels for these destinations it will be stated at checkout; in this instance you will be prompted to email us for a delivery quote.

For deliveries inside the UK, Feathers and Oak offers a range of different delivery services depending on the destination address.

All are estimated in working days (Mon-Fri).