Delivery and Returns

Until the end of 2016 mainland Great Britain customers, all orders over the value of £500 are sent carriage free* via TNT or Parcelforce.
Orders with a value of £200-499.99 will be charged £20 delivery.
All orders dispatched via TNT or Parcelforce will be sent using a next working day service/24 hour service. We aim to despatch all orders within 1 – 3 working days, alternatively you can request a specific day at checkout.
For offshore customers (such as Northern Ireland/Channel Islands/Scottish Highlands & Islands) and International locations, the cost of shipping will be dependent on the size and weight of the consignment. The rates will vary and we will contact you with shipping costs before any payment is taken and the order despatched. We may need to use an alternative shipping company with international orders and these will require different shipping transit times.
As an approximation orders within Europe can take 2-5 working days, North America/Asia/Africa/Australasia 4-10 working days.
Please note if you believe that your order has been delivered in poor condition please do not sign for it and return it to the sender (Feather and Oak) with the driver.

*Carriage Free is for mainland Great Britain only, offshore and international customers will be charged the carrier’s standard rates.

At Feathers and Oak we really hope you will be happy with your purchase, however, we realise that occasionally this isn’t always the case. If there is an issue with a product on your delivery then please contact us in the first instance. All damages must be reported within 7 days and we would appreciate if you could photograph any damage or quality issues with a digital camera and email relevant photographs. This will help us see the issue and allow us to offer advice if needed and identify any product issues.

To apply for a refund please contact us, as all refunds must be agreed in writing